We have one parent company and a few children companies. We would like all the tickets to be sent to the parent company and then the parent company could further send the tickets to the children companies manually. Is there a way to solve this?
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You cannot change the Company of the Ticket.
The Company of the Ticket is the Company of the Team who is assigned to the Ticket, so you need to change the Team instead.
on the demo environment the field "company_id" is readonly so if you override the view, make it not readonly, you can change the company_id to the company you would adress the ticket to.
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