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Hello, how can I create messages/phrases I can call back typing ":" in CRM o Sales conversation?
If I type ":" I only see the preset "Hello, how may I help you?"
I tried to create new presets in Livechat->Configuration->preset answer (there i found the answer Hello, how may I help you?) but it doesn't work in CRM or Sales...
Thank you very much
I found that the path was right, but it took much time to update and work properly
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
