Odoo helpdesk ticketing How it works? Answer customer to ticket in helpdesk?

Question

How can I configurate the helpdesk right? So when I have a ticket open in helpdesk and I write to the customer, the answer from the customer land in my ticket?
How can I configurate the system so, that the customer is answering the email he receive from the helpdesk is going to the same ticket ind the chatter at the bottom???????????????????????
Thanks

Mustufa Rangwala · Answer

Hello,
You can look here https://www.odoo.com/apps/modules/11.0/website_helpdesk_ticket_bundle/
Regards,
Probuse Consulting Service Pvt Ltd

IBS Group · Answer

Hi wizardz,
We have developed a complete Helpdesk solution that rivals other industry standalone offerings.
You can check out a short video here :  http://www.odoo.ma/our-modules/helpdesk-odoo/9 [1]
Note:  We haven't posted an up to date video yet, the latest version has a lot of new improvements and features.
I believe this is the best existing odoo Helpdesk as of yet.
Feel free to contact us there if you need to check out a live demo.

[1] http://www.odoo.ma/our-modules/helpdesk-odoo/9

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