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Hi comunity,
we found it very hard to be able to notice OLD tickets, if client replied /reopened his ticket after some time. Is there a way to highlich all the emails, which received new email from client and are UNREAD?chatter notification is not enough, might be overseen very easyly...
Any ideas?
Luo tili jo tänään nauttiaksesi yksinoikeusominaisuuksista ja osallistuaksesi mahtavaan yhteisöömme!
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