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AI-Driven Support: Solve More in Less Time
AI Day
Location: Coit, Pier 27, Second Floor - 9/4/25, 3:30 PM - 9/4/25, 4:00 PM (US/Pacific) (30 minutes)
AI-Driven Support: Solve More in Less Time
Agustin Rodriguez (agro) & Alex Reyes (alry)
Senior Business Systems Analyst & Support Team Manager at Odoo Inc.
Agustin Rodriguez (agro) & Alex Reyes (alry)
Senior Business Systems Analyst & Support Team Manager at Odoo Inc.

Agustin Rodriguez is a Senior Business Systems Analyst at Odoo Americas with over 3.5 years of experience delivering complex ERP implementations across the United States, Peru, Argentina, and Colombia. An experienced mentor to new analysts, he specializes in supply chain workflows and Agile project delivery. Agustin holds a Master’s in Technology Project Management and certifications as an ACSPO and ACSM, helping organizations build agile, resilient projects around supply chain workflows


Alex Reyes loves using technology to tackle real-world challenges. Over the past 4+ years, he’s helped Odoo users worldwide troubleshoot, customize, and get the most out of their software. He currently manages the Support Team in San Francisco, and ensures customers and colleagues can quickly resolve issues and get answers. With a background in Engineering and Entrepreneurship, he blends creative problem-solving with hands-on execution, working closely across teams to develop solutions that are both practical and impactful.


Discover how Odoo’s AI-powered Helpdesk transforms customer support operations for a motorcycle manufacturer. 

See how AI Agents and AI Fields automatically classify tickets, detect priorities, and route requests to the right team—reducing response times, boosting efficiency, and creating happier customers.