Stuck at "my account" page

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Stuck at "my account" page

access Security v17

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Maxence Zoundi

Hi everyone,

I have received an invitation to connect to an Odoo account (free version for one application for now which has been up and running for 3 months, Odoo v17 Cloud). My account was created with Admin privileges, internal user, and as an employee.

I was able to log on their platform, but when I log in, I am stuck on the "My account" page and I can't access the list of applications or the database even though my account was created with an administrator role. Can you please suggest anything I could try to access the DB and application list? Thank you very much for your help.

Ray Carnes (ray)

最佳答案

Look at the end of the URL you see after you login.

/my = access the portal aka "My Account"

/web = access the back end aka "Apps Switcher"

If you change the URL to /web and are unable to see the Apps, then your user was not created as an Internal User but as a Portal User.

Maxence Zoundi

编写者

Thanks for taking the time to review my question,

I have tried to switch to /web and still was not able to see the Apps.

I also thought my user was created as a Portal user, however I did a screenshare yesterday with the person who created my account. I had him activate the developer mode to double check the user type and I could see I was created with the Internal User type.

I did run a couple of tests and I was able to reproduce this issue when creating a free one App Odoo cloud database with a random gmail account, and then inviting the email for which I have an active paid Odoo subscription.

Ray Carnes (ray)

I would open a ticket with Odoo Support - odoo.com/help - they can do a deep dive troubleshooting exercise.

Maxence Zoundi

编写者

Thanks Ray, will do

Maxence Zoundi

编写者

The email that I received an invitation on has an active paid license with Odoo. This seems to create the authentication issue because I have tried inviting any other random email for which I did not experience this issue

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