Production database blocked due to invalid subscription

Question

Got this error below:

The production database has been blocked due to an invalid database subscription. If no action is taken, the production and staging databases will be dropped. Please contact your account manager as soon as possible.
Subscription is valid though and the code is fine. Not expired as only got this on Thursday, any ideas why this might of happened.

Christoph Farnleitner · Answer

Unpaid invoices, too many users (i.e. unconfirmed upgrade offer) etc. - check your account at https://odoo.com/my [1] .
In any case, this is usually nothing the community forum itself will be able to fix. You should directly get in touch with your account manager via email or raise a ticket at  https://www.odoo.com/help-form#stage=blocked [2] .

[1] https://odoo.com/my
[2] https://www.odoo.com/help-form#stage=blocked

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