Technical Support Consultant (APAC)
Ready to improve and localize the most innovative product? Apply now and build the future with us!
Join Odoo, a growing ERP software company with a cutting edge product, a huge global community, as well as a fun and exciting work environment.
Users of Odoo: 16,000,000
Company Growth: 75% YOY
Team / Company Size: 30 / 363
About Odoo
With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.
The Role
Join one of the fastest growing IT software companies in our Hong Kong office. Solve highly complex issues for customers and partners.
As Tech Support, you will be responsible for solving customer technical issues concerning their implementation of our software, encompassing Odoo’s many business apps: accounting, point of sale, stock, website, and others. While most issues are solved in the first stage of support, Functional Support, tech issues are the ones that could not be solved through business logic alone.
Rest assured, communication with customers in tech support is strictly done through emails (direct calls may happen once a year but don’t worry, you will be coached for that).
What's great in the job?
- Get real responsibilities and autonomy
- Diversified job, combining business analysis and customer relationship
- Strong collaboration with functional support, developers and customers
- Development model: Open-source with an external community
- Framework: Odoo itself is ** a framework **
Job complexity:
Personal evolution:
Autonomy:
Technical complexity:
RESPONSIBILITIES
- Identify problems, analyze them, and resolve them
- Understand internal processes to better dispatch issues
- Provide quick and accurate feedback to customers
- Get involved in side projects of internal relevance
- Develop or improve internal tools
MUST HAVE
- Degree in Computer Science or equivalent
- Fluency in spoken English
- Strong analytical and problem-solving skills
- Diplomacy & communication skills
- Expert in at least one programming language
- Understanding of object modeling and relational databases
NICE TO HAVE
- Know our tech stack (Python, PostgreSQL, JavaScript)
- Know the Unix-Linux platform
- Experience in IT and/or IT support
- Know any other programming language
- 1-3 years relevant experience
Time off
Sponsored Events
Work-life Balance
Eat & Drink
15 days of annual leave, sick leaves
Friday happy hours, great team buildings, sports activities, company dinners
Flexible working hours, work from home benefit
Coffee, tea, fruit and snacks are provided at all time
Insurance Benefit
Gratuity
Company Culture
Great Location
Medical, dental, mental and life insurance provided
End-of-year payment
Young, dynamic and international work environment
Opposite of MTR exit A2, Sai Ying Pun
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