Technical Support Consultant (APAC) - Performance Engineer
Ready to transform a business and make an impact? Apply now and build the future with us!
Join Odoo, a growing ERP software company with a cutting edge product, a huge global community, as well as a fun and exciting work environment.
Users of Odoo: 16,000,000
Company Growth: 75% YOY
Team / Company Size: 30 / 363
About Odoo
With a mission to enhance the efficiency and performance of every business, Odoo offers all-in-one open-source software covering 70+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It's flexible for businesses of all scales and industries, and with a more affordable price. Odoo effortlessly becomes the preferred choice for entrepreneurs across the globe.
The Role
Join one of the fastest growing IT software companies in our Hong Kong office. Solve highly complex performance issues for customers and partners.
Are you interested in optimizing software and relational databases using an acute knowledge of algorithms, memory management, indexes, query plans, and are you not afraid of working in an environment of millions of lines of code ?
As a performance expert in Tech Support, you will be responsible for not only optimizing customer's implementation of our software, but also developing R&D performance optimization in our codebase.
Rest assured, communication with customers in tech support is strictly done through emails (direct calls may happen once a year but don’t worry, you will be coached for that).
What's great in the job?
- Get real responsibilities and autonomy
- Work on multi-versions complex software with millions of lines of code
- Strong collaboration with functional support, developers and customers
- Development model: Open-source with an external community
- Framework: Odoo itself is ** a framework **
Job complexity:
Personal evolution:
Autonomy:
Technical complexity:
RESPONSIBILITIES
- Identify, analyze and resolve system slowdowns
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Provide performance improvements to the codebase
- Provide quick and accurate feedback to customers
- Stay up to date with the evolution of our ORM
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Become an expert in the quirks of our ORM
- Develop or improve internal tools
MUST HAVE
- Degree in Computer Science or equivalent
- Fluency in spoken English
- Strong analytical and problem-solving skills
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Proficiency in a low and high level programming language
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Interested in software optimization
- Strong experience in SQL/relational database systems
NICE TO HAVE
- Know our tech stack (Python, PostgreSQL, JavaScript)
- Know the Unix-Linux platform
- Experience in IT and/or IT support
- Keen to learn about our hosting types and differences
- 1-3 years relevant experience




Time off
Sponsored Events
Work-life Balance
Eat & Drink
15 days of annual leave, sick leaves
Friday happy hours, great team buildings, sports activities, company dinners
Flexible working hours, work from home benefit
Coffee, tea, fruit and snacks are provided at all time




Insurance Benefit
Gratuity
Company Culture
Great Location
Medical, dental, mental and life insurance provided
End-of-year payment
Young, dynamic and international work environment
Opposite of MTR exit A2, Sai Ying Pun
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