After 24 hours without receiving a response from the customer, your conversation will automatically close, meaning you will no longer be able to write to them unless they write back. How can I send a WhatsApp message to my customer after 24 hours?
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In Odoo, we can use preconfigured templates to send a message to the customer after 24 hours. With the following guide, you'll learn how to set up a template to "revive" a closed conversation.
English Version:
https://docs.google.com/document/d/1wXZp3XTDULSVQDJ1c_fdu3GPXOH8kKWRoXKuyIjOZWo/edit?usp=sharing
Spanish Version:
https://docs.google.com/document/d/1YaPnAFJ31NBCoD7Nf0g7JOm1T6bagwe_mLCSQEUm7yI/edit?usp=sharing
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