Hi,

You have to follow up on the ticket that you have created, may be adding a follow up(in the comment section in ticket) on the ticket, will help you to bring the attention of support resource.

Also you can try this contact us options:  https://www.odoo.com/contactus

and if you need this in urgent basis, if you are an odoo partner or in touch with odoo partner, you ca try escalating the issue through the account manager.

Thanks