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For some reason the "Cancel Subscription" link on the Mail-Marketing Newsletter leads to the 404 Page of Odoo.


How do I configure a functioning newsletter unsubscribe link?

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Best Answer

The 404 page error for your "Cancel Subscription" link in Odoo 17 newsletter indicates a broken configuration. Here are a few ways to resolve it:

1. Verify the Link Configuration:

  • Check the Link URL:
    • Locate the "Cancel Subscription" link in your newsletter template.
    • Ensure the URL points to the correct unsubscribe controller and action in Odoo.
    • Verify it starts with your Odoo website URL followed by the correct path (e.g., /web/unsubscribe).
  • Test the Link:
    • Use a link checker tool or manually open the link in a new browser tab.
    • Ensure it leads to the intended unsubscribe page within Odoo, not a 404 page.

2. Check Unsubscribe Functionality:

  • Open the Unsubscribe Page:
    • Access the unsubscribe page directly through your Odoo backend.
    • Navigate to Marketing > Mail Marketing > Mail Marketing Lists.
    • Select the relevant list and click on the "Lists & Subscribers" tab.
    • Click on the "Unsubscribe" button.
  • Test Unsubscribe Process:
    • Use a test email address to subscribe to your newsletter.
    • Click on the "Cancel Subscription" link from the newsletter.
    • Ensure the unsubscribe process works correctly and removes the email from the list.


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