This error often points to missing or incorrect shipping details (like address or package weight) required by Starshipit. Double-check your delivery settings and ensure all mandatory fields are populated.

Hello Chris, it seems like you're encountering a common issue when setting up external shipping connectors in Odoo. This error typically occurs due to configuration mismatches or restrictions not met by the order details. Let's troubleshoot this together.

  Verify your Starshipit configuration in Odoo

  Ensure that the order's delivery address matches Starshipit's serviceable areas

  Check if the product weight and dimensions are within the limits set by Starshipit

These steps should help identify the root cause of the issue. It's crucial that the order details align with the service parameters defined in Starshipit. Sometimes, even a small discrepancy in the setup can lead to such errors.

If after these checks the issue persists, it might be beneficial to look into the logs for more detailed error messages or consult with Starshipit support to ensure there are no service-specific restrictions or issues affecting the integration.

For personalized assistance:
https://www.pragtech.co.in/contact-us-mql.html

The issue ended up being at the Starshipit end.

I was able to discern through logs that Odoo was reaching the Starshipit API successfully and getting a response, but the Rates array was always empty, which Odoo interprets as the order not being valid for any courier service.

There's some configuration not exposed in the UI that prevented Odoo from hitting our Courier's API directly. Once this was changed, the issue went away.

We're in the US and having the same issue. No help so far.

Hi,

Refer to the following.

* https://www.youtube.com/watch?v=T8FvPNi-kYo

* https://www.odoo.com/documentation/18.0/applications/inventory_and_mrp/inventory/shipping_receiving/setup_configuration/starshipit_shipping.html

Hope it helps