Best Practice: Record a Customer Payment from an Unknown Customer and still reconcile our Bank Statement in a timely mannner?

Question

We often receive Customer Payments that take a while to track down the Customer.
These are normally international wires and it could take several weeks for either the Customer or the Sales person to let us know who the money belongs to.
What is the best way to record these payments and reconcile our bank statement and later move the money to the correct Customer?

Ray Carnes (ray) · Accepted Answer

Setup a Customer named "Unknown Customer" and reconcile these funds to your Accounts Receivable account.
Later, when you identify the actual Customer, you can update the Journal Item (only the AR part needs to be updated):
image [1]

If this happens frequently enough you may want to create a reconcilation model to make things more efficient:
image [2]

[1] /web/image/71131701-23c7eff1/image.png?access_token=b70b808f-41c2-4a8d-9749-56c294ba16b0
[2] /web/image/71131702-0dadf608/image.png?access_t

Powiązane posty	Odpowiedzi	Widoki
Payment / Invoicing invoice customer payment	0 sty 25	1230
One payment received for multiple customers customer multiple payment	0 cze 22	2417
How can I do to prevent other customers from updating when I edit my Payment Information? customer payment sale.order	0 lis 17	2769
How to make a payment with this error in Customers payments? Rozwiązane customer payment register	1 paź 17	7323
How can we track payment & balance payment of a particular customer? customer balance payment	1 wrz 17	8746

To pytanie dostało ostrzeżenie

Podoba Ci się ta dyskusja? Dołącz do niej!