Sales order reset to draft or cancel or Update after confirmation

Question

This order has been paid for, but not delivered.
I need to replace one product, with another product that is available.

Odoo will not allow me to just delete the line item, and also will not allow me to set the quantity to 0

I have try to Cancelling the Warehouse out ; unreserve, reset to draft, cancel, update Qtty to 0 ,  update tty reserve to match stock Qtty
and also try to cancel the SO.

Odoo keep showing this message:

is not possible to unreserve more products of XYZ product , than you

Jaideep · Accepted Answer

If the invoicing policy is set to delivered quantity, then the easiest way would be to add the replacement product & qty directly on the delivery order, while delivering '0' of the ordered qty. Do not create a back order.
This should update the sale order with replacement product and qty. While invoicing the difference amount can be reconciled to the payment

Alejandro Fernandez · Answer

hello. I Try to do what you mention. and is not possible anything I do to cancel, reset, etc.  keep the same error message.

관련 게시물	답글	화면
Not seeing Warehouse sales order value in Set Default Value with conditions warehouse sales.order defaultvalues	2 10월 22	3134
Reserving product Stock at Quoatation stock quotation sales.order reserve	1 7월 21	3406
Odoo 18 SH – Inventory Adjustments Pulling Stock from Raw Material Warehouse Instead of Virtual Location 해결 완료 warehouse	1 9월 25	1325
Multiple barcodes for the same product 해결 완료 warehouse	3 3월 25	1459
Transform Quotations to sales orders or invoices in a bulk action sales.order	3 2월 25	2277

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