Applying Credit Note to Different Customer

Question

Our customers are branch locations of larger entity. Upon payment, they will often apply a credit from one branch to a different branch's invoice.
Ex: Branch 1 returns product. Credit 1 Issued. Then we receive payment and they have applied Credit 1 to an invoice associated with Branch 5.
Looking for best practices in this scenario.  TYIA

Jigar Vaghela (jva) · Answer

It is not possible now...so what you need to do is... create main Branch then always invoice to this main Branch then you can do.. so to branch 1, invoice to Main Branch and shipping to Branch 1. so always do invoice to main Branch. this way this problem is solved.

it is not possible because it is illegal...you think like you purchase something and after you cancel this order then your payment always credit from where you pay....

Thank you

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