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settingsquestionhelpwebsiteOdoo 18user interface
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Karim Kayssi

Hello,

I tried updating my profile picture (Odoo 18) but it’s not showing. Here’s what I did:

  1. Clicked on Edit Profile.
  2. Clicked the pencil icon and selected a photo.
  3. Clicked Update.
  4. Refreshed the page, but the new photo still doesn’t appear.

Could someone guide me on how to make my profile picture display correctly?

Thank you!

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STAFFINSIDE
Jawaban Terbai

Hi,

In Odoo 18, when you change your profile picture from Preferences › Edit Profile, the photo is stored on your user record (res.users). If it doesn’t update on the interface, usually it’s due to:

  1. Browser cache → try hard refresh (Ctrl+Shift+R) or test in incognito mode.
  2. Image size/format → Odoo expects a square image (PNG or JPG). Very large files sometimes don’t save correctly.
  3. Website/Portal view → if you want the picture to show on the website (public profile, eLearning, forums), the image must also be set on the linked Contact (res.partner) of the user. Open the related contact and upload the same photo there.

So: update both the User and the Contact record with the picture, clear cache, and it should display properly.

Hope this helps.

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