What is the best practice to return the sales order?

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odoo accounting v14 pos v15

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What is the best practice to return the sales order?

sales accounting invoice payment Odoo13.0

1 Vastaa

7564 Näkymät

Lima Saudara

I using Odoo13 and making a sales.order that already delivered and paid by the customer.

But, sometimes the customer wants to return the product and take their money back.

eg: some case, a customer demand 20 product, its already delivered 20 and it already paid. But a few days later the customer wants to return 5 products. How to return the product and how to return the price of the 5 product..?

So, the point of my question is, what is the best practice to return the delivered sales.order and return the paid payment?

Cybrosys Techno Solutions Pvt.Ltd

Paras vastaus

Hi,
After a proper sale, your sale order will have a delivery and an invoice.
- In the delivery, click on “return” and set the quantity as 5, now a new transfer is created back to your warehouse for that product with quantity 5.
- Validate the transfer so those 5 products are back in your stock.
- Now go back to the sale order and select the invoice.
- Inside invoice click on “Add Credit Note”, specify the reason in pop up then click on reverse
- A draft credit note will be created, edit it and change the quantity to 5 and click on post.
- From this point you have two options,
+ You can refund the full amount to the customer by clicking on the register payment in credit note.
+ You can leave the credit note posted without registering payment and use that money as payment for another sale with the same customer.

Regards

Lima Saudara

Tekijä

Woa... such an incredible answer that I need.

Very thanks Man :)

Mohammad Akid

do I have to update quantities in SO ? or do I have to create new SO but with negative amounts?

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