Using an old system, the business faced significant operational challenges, including:

- Issues with support for outdated software
- Lack of updates and new features
- Irrationally expensive customizations
- Critical security vulnerabilities

These issues stifled growth and automation, leading to a widened competitive gap.

In this talk, we will explain the customer journey with Odoo, including:

- Why Odoo was chosen
- Intricacies of Odoo implementation for the repair service business
- Migration from legacy system to Odoo

We will also present key metrics achieved after a year with Odoo, such as sales, income, and the number of repairs, compared to the previous system. This analysis will help determine whether investing in Odoo was worthwhile.