Experience at Odoo Community Days 2025
Every business has a story to tell and some of the most inspiring ones come straight from the people who experience transformation first-hand. This year at Odoo Community Days 2025, the team had the pleasure of meeting Dr. Prateek from Vihaan Pet Clinic. He shared how adopting Odoo changed the way his clinic runs day-to-day operations. The Community Days brought together people from all corners of the business world like Entrepreneurs, Developers, and curious minds eager to explore new ideas. Speaking about the event and the community, his words were heartfelt:
“It feels like young India here. There are so many developers and exhibitors. If I need more advanced features in my veterinary module, I know I can find the right people here.”
The challenge: juggling multiple software
Running a veterinary clinic is about more than just caring for pets; it also means handling countless administrative tasks behind the scenes. Before Odoo, this was one of the biggest challenges for the clinic. Billing, medical records, vaccine schedules, accounting, and even retail operations had to be managed across different software systems. The result? Duplicate data, staff confusion, and endless switching between screens. As Prateek recalls:
“It was really tough for us to manage everything across two or more software at once. It was time-consuming and messy.”
Discovering a complete solution
For Vihaan Pet Clinic, that search led them to Odoo partner Serpent CS in Gandhinagar. The team assured Dr. Prateek that Odoo could handle it all, point of sale, accounting, and even customised medical records, without the hassle of juggling multiple tools.
At first, he wasn’t convinced, since veterinary software often needs very specific features. But with the right support, everything came together. Today, after six months of use, he proudly says the system works smoothly and fits his clinic perfectly.
Why Odoo works for MSMEs
Dr. Prateek understands this challenge well and sees affordability as one of the biggest advantages of the software he uses. Compared to other specialised tools in the market, he finds Odoo far more budget-friendly and practical.
In his words, “the charges are very minimal compared to others.” He believes it’s an ideal choice for new MSMEs, veterinary hospitals, and clinics that need a reliable ERP system without heavy expenses. For those just starting, he calls it the best solution.
Modules that make the difference
For Vihaan Pet Clinic, the most impactful Odoo applications have been:
- Point of Sale (POS): for smooth billing and retail store management.
- Accounting, Purchases & Sales: to keep track of finances and suppliers.
- WhatsApp integration: making communication with customers easier.
- Custom veterinary module: tailored to manage patient care, vaccine schedules, and medical records.
By combining these modules, the clinic no longer has to juggle multiple platforms. Instead, everything is managed under one roof.
Honest feedback and future expectations
Sharing his experience and thoughts, Dr. Prateek rated the platform a strong 9 out of 10. What impressed him the most was how effortlessly he could set up an e-commerce website with payment integration, saying it took him “just two or three clicks.” Looking ahead, he expressed a clear expectation: a built-in healthcare module. According to him, having this as a default feature would be a big advantage, saving veterinary clinics from the extra effort of opting for custom development.
A story of simplicity and growth
From struggling with fragmented systems to confidently running his practice on a single platform, Dr. Prateek’s journey is a clear reflection of what Odoo stands for, making business management simple, affordable, and efficient. It was not just an event for him; it became a place to connect, share feedback, and discover future possibilities for growth.
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