On the receipts for a point of sale order, it used to look as shown on the documentation for how the receipts should look. https://www.odoo.com/documentation/master/applications/sales/point_of_sale/receipts_invoices.html [1] But now, where on this example one we used to see the 601 (order number) it is now not there. I cannot find any setting for that or why it might've left the receipt other than a change in odoo itself. is this the case or am I missing something? Edit: the number I am referr

Hi Zach, That number on the POS receipt is the *Order Reference* (e.g. POS/601). If it’s missing, it’s usually because of one of these reasons: *Studio/Receipt Template customization* – if the receipt template was edited in Studio or Website Editor, the field may have been removed. Check in *Point of Sale → Configuration → Settings → Receipt → Customize Receipt*. *POS Settings* – make sure “Show Order Reference” (sometimes labeled “Show Order ID on receipt”) is enabled. In some versions it’s u

POS Receipts Missing #

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POS Receipts Missing #

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Zach Wilson

On the receipts for a point of sale order, it used to look as shown on the documentation for how the receipts should look. https://www.odoo.com/documentation/master/applications/sales/point_of_sale/receipts_invoices.html But now, where on this example one we used to see the 601 (order number) it is now not there. I cannot find any setting for that or why it might've left the receipt other than a change in odoo itself. is this the case or am I missing something?

Edit: the number I am referring to is this one here circled in red just for the sake of clarity

STAFFINSIDE

Hi Zach,

That number on the POS receipt is the Order Reference (e.g. POS/601). If it’s missing, it’s usually because of one of these reasons:

Studio/Receipt Template customization – if the receipt template was edited in Studio or Website Editor, the field may have been removed. Check in Point of Sale → Configuration → Settings → Receipt → Customize Receipt.
POS Settings – make sure “Show Order Reference” (sometimes labeled “Show Order ID on receipt”) is enabled. In some versions it’s under POS → Configuration → Point of Sale → Receipts.
Version changes – in Odoo 17+ the default QWeb template for receipts was simplified, and the order number isn’t always shown unless you re-enable it. You can bring it back by editing the QWeb template pos_ticket and adding:
```
<t t-if="order.name">
    <div>Order: <t t-esc="order.name"/></div>
</t>
```

So if it suddenly disappeared, either a config reset hid it, or you’re on a newer version where you need to re-add it.

Hope that helps!

Zach Wilson

الكاتب

I would like to avoid touching the HTML directly if possible with #3 although I think I did find that template. However, for suggestions 1 & 2 those pathings to settings did not lead anywhere. I cannot find what you were referring to there. But thank you for the response.

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