“Companies that excel at the customer experience grow revenues 4-8% above their market” according to the consulting firm Bain&Company.

As you also want that, having the right tool to support your helpdesk team on recording, tracking, and managing issues raised easily and efficiently is key!

In this talk, which will be filled with use cases, you will be introduced to the non after-sales features implemented in Helpdesk:

• Management of tickets, teams, assignment, priority, automatic closing,...

• Creation and opening of tickets via different channels: email, livechat, website form, on the fly/by phone, via leads, ...

• Analysis and reporting: SLA, timesheets, customer ratings,...

• Customer autonomy: consult the status online, close the ticket, have access to e-learning or FAQ (by pushing tickets in the Helpcenter’s forum),...

And many more, join us !