Gauthier Lagae is a digital transformation specialist with extensive experience in ERP implementation, customer experience, and e-commerce. At Lucien, Belgium’s leading bicycle retailer with 23 stores, he has been driving the group’s Odoo rollout across all shops, ensuring seamless integration of sales, after-sales and operations. Passionate about bridging customer and employee experience, Gauthier is part of the management team, and focuses on aligning digital tools like Odoo with on-the-ground retail operations to improve efficiency, service quality, and customer satisfaction.