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Event Odoo Experience 2025 starts on Sep 18, 2025, 9:00:00 AM (Europe/Brussels)
AI-Driven Banking – Scaling AI for a Changing World
Location: Hall 11.A - 9/19/25, 3:00 PM - 9/19/25, 3:30 PM (Europe/Brussels) (30 minutes)
Ward Thils
Head of AI-Driven Client Experiences, BNP Paribas Fortis
Ward Thils
Head of AI-Driven Client Experiences, BNP Paribas Fortis

Ward is a digital and AI transformation director with 18 years experience in orchestrating digital innovation and business transformation in the financial services industry. He is leading high-impact initiatives and leveraging cutting-edge technologies to drive business growth and boost customer experience at BNP Paribas Fortis. Passionate about fostering human centered digital, data and AI change, he is a life-long learner who recently studied at MIT and Chicago Booth.


BNP Paribas Fortis has embarked on an ambitious AI transformation journey, with a clear vision to rethink the banking experience and drive value creation through AI innovation. In his keynote, Ward will discuss how the bank leverages AI to enrich client experiences, optimize operations and augment employees to scale innovation and make business transformation ambitions a reality.